Integration Factory
Zendesk: tag integration requests and route them to the integrations team
2 sources · LambdaCorp, Sigma Industries
Zoom: detect integration requests in meeting transcripts
2 sources · Orion Dynamics, Vertex Solutions
Jira: create tickets from support requests
2 sources · BetaCorp, DeltaSys
Slack: alert the support channel on new requests
2 sources · GammaTech, OmegaSoft
Teams: sync request updates to team channels
2 sources · ZetaWorks, Apex Solutions
Zendesk: tag integration requests and route them to the integrations team
✓ Built and tested · waiting on nothing
took 2:05
Tests · 14 of 14 passed
- Read the request and the calls behind it
- Pull the Zendesk API spec and a sandbox
- Plan the change
- Write the code and the tests
- Run the tests end to end in the sandbox
- Security and secrets scan
- Senior engineer review
- Open pull request #516
0:04Loaded 2 call transcripts and 1 Slack thread
0:11Zendesk REST API + webhook spec loaded
0:24New connector: auth, webhook listener, routing rules
0:39wrote connectors/zendesk/triggers.json
0:54wrote connectors/zendesk/assignmentRules.ts
1:4814 tests passed · webhook signature, retries, duplicates
Pull request #516Zendesk routing rules
MergedAcme's integrations team wants requests tagged and assigned automatically. LambdaCorp and Sigma Industries reported slow response times.
Ticket #4603 · "Integration requests need better routing" · Oct 23
"We want integration requests tagged and assigned to the integrations group." Maya Lee, Support Manager
Integration Factory
Zendesk: tag integration requests and route them to the integrations team
2 sources · LambdaCorp, Sigma Industries
Zoom: detect integration requests in meeting transcripts
2 sources · Orion Dynamics, Vertex Solutions
Jira: create tickets from support requests
2 sources · BetaCorp, DeltaSys
Slack: alert the support channel on new requests
2 sources · GammaTech, OmegaSoft
Teams: sync request updates to team channels
2 sources · ZetaWorks, Apex Solutions
Zendesk: tag integration requests and route them to the integrations team
✓ Built and tested · waiting on nothing
took 2:05
Tests · 14 of 14 passed
- Read the request and the calls behind it
- Pull the Zendesk API spec and a sandbox
- Plan the change
- Write the code and the tests
- Run the tests end to end in the sandbox
- Security and secrets scan
- Senior engineer review
- Open pull request #516
0:04Loaded 2 call transcripts and 1 Slack thread
0:11Zendesk REST API + webhook spec loaded
0:24New connector: auth, webhook listener, routing rules
0:39wrote connectors/zendesk/triggers.json
0:54wrote connectors/zendesk/assignmentRules.ts
1:4814 tests passed · webhook signature, retries, duplicates
Pull request #516Zendesk routing rules
MergedAcme's integrations team wants requests tagged and assigned automatically. LambdaCorp and Sigma Industries reported slow response times.
Ticket #4603 · "Integration requests need better routing" · Oct 23
"We want integration requests tagged and assigned to the integrations group." Maya Lee, Support Manager
Request
Your team or your customer asks for an integration, and it lands in the factory’s queue.

